In this page you can get acquainted with useful information regarding our shipping and handling, Exchange and return policy and our terms and conditions of our goods delivery.
You can purchase our items online and have them delivered right to your doorstep. Shipping fee is calculated at checkout page based on your location. Free shipping is offered on some orders based on location, promotional period or volume discount. We use the best carriers in the business to make sure your order gets to you on time. Delivery times vary depending on your ship to address, availability of items and the time of day you place your order.
SHIPPING AND HANDLING
Please refer to the below table for shipping and handling timetable and cost:
Timetable and cost
COST PER SHIPMENT
Standard Courier Delivery
All of UAE
1-3 days Sunday - Thursday
Standard Courier Delivery
Saudi Arabia, Qatar, Kuwait, Bahrain
3-7 days Sunday - Thursday
Standard Courier Delivery
**Rest of the world
7-20 days Monday - Friday
*We reserve the right to amend the shipping cost at any time based on market and weather conditions.
**Shipping may not be available to all countries, if your country is not listed during the checkout means we cannot ship to your country. Nollalashes.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
We will do our best to ship your order as fast as possible however the standard delivery time is between 1 to 10 business days depending on your location. Orders received after 12:00PM UAE time (GMT+4) will be shipped the next business day. (ie: Orders received Thursday after 12:00PM will be shipped out on Sunday.)
RETURN AND EXCHANGE
Nolla Lashes are produced with high quality materials. You can expect to receive products that earns your complete satisfaction but since the eyelashes are applied directly on eyelid skin and for hygienic purposes, all sales are final. This policy is strict as we care about yours and other customers health. Please double check your selection before placing your order. We allow exchanges only in certain cases where you received an incorrect or defective item.
To request a return or exchange of your item please click here to fill the form. If applicaple refunds will be done only through the Original Mode of Payment.
TERMS & CONDITIONS
This website nollalashes.com is operated by Nolla Cosmetics. Throughout the site, the terms “we”, “us” and “our” refer to Nolla Cosmetics. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here and in our general terms and conditions. Please read these Terms of Service carefully before accessing or placing and order from our website. By accessing or using any part of the site, if you do not agree to all the terms and conditions, then you may not access the website, buy products online or use any of its services.
Unless otherwise indicated all prices are in United States dollars (USD). We accept payments online using Visa, MasterCard credit/debit card and Paypal. We are using an automatic currency conversion tool to show you the prices based on your location however the accepted checkout currency remain in USD . In some cases, we offer limited time promotional discounts or using discount codes. We reserve the rights to reject expired discount codes or change the products price at any time without notice. Buyer is responsible for any tax, customs or government charges imposed upon the sale or transfer of the Product. Buyer shall not have any right to set off any amounts due hereunder against any amounts which may become payable to Seller under any other agreement.
Buyer expressly agrees that the Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in the Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.
Unless otherwise agrees in writing signed by officer of Seller, all delivery dates are estimates the Seller shall use its reasonable efforts to deliver all Product within the time specified; however, in no case shall the Seller be liable for any expense, loss or damage whatsoever suffered by Buyer as a result of the Seller’s failure to deliver Product by the specified date. Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
ACCEPTANCE OF ORDERS
Seller may accept buyer’s offer to purchase and shall be bound to supply the applicable Goods in accordance with these terms and conditions either by execution of the acknowledgment copy of the order, or acceptable electronic transmission, delivery of the Goods or by any other statement, act or course of conduct which constitutes acceptance under applicable law.
TRANSPORTATION AND RISK OF LOSS
The method and route of shipment are at Seller’s discretion unless Buyer timely supplies explicit instructions otherwise. Title to the Product passes to Buyer when Product is delivered to the selected carrier, even if Seller made a nonconforming tender. Buyer attempts to revoke acceptance of the Product, or Buyer repudiates this document after the Products have been identified hereto.
CANCELLATION OR MODIFICATION
Any order placed with and accepted by Seller may be canceled by Buyer only if the products are not shipped.Seller will not accept order cancellations once a product has been picked by courier, without charging a cancellation fee of twenty-five percent (25%) of order value to recover retrieval costs incurred. Seller will not accept cancellations of special orders of non-standard, non-price list products. Seller may cancel all or any part of this order and discontinue its performance hereunder without liability to Buyer.
WARRANTY AND DISCLAIMER
Seller warrants that the purchased Product is free from defects in materials and workmanship at the time of delivery. If an analysis is stated on the face of the Invoice or website, it is not intended to be a complete analysis and is not to be regarded as a specification or warranty, unless specifically stated in writing to be such.
LIMITATION OF LIABILITY
Buyer acknowledges and agrees that seller’s liability for any claims with respect to the products shall not exceed the amount paid by buyer for the products under the invoice. Such limitations on seller’s liability hereunder shall apply even if seller’s liability is due in whole or in part to its own negligence. Any action by or on behalf of Buyer or its successors or assigns for breach of this document must be commenced within one (1) year after the cause of action as accrued.
RETURN OF GOODS
Upon delivery of Product, Buyer shall have five (5) days to inspect Product and notify Seller in writing of any defective goods or other cause for rejection. Buyer agrees that five (5) day period provides Buyer a reasonable opportunity to inspect the Product. Such notification shall identify each and every reason for any rejection of Product. Buyer’s failure to reject Product within such five (5) day period shall constitute a waiver of Buyer’s inspection right and an unqualified and irrevocable acceptance of the Product by Buyer.
Buyer shall defend, indemnify and hold harmless Seller and its affiliated or related companies from and against any and all claims, losses, liability, damages and expenses including, but not limited to, attorneys’ fees and cost of defense arising from, related to or in any way connected with or alleged to arise from or out of any asserted deficiencies or defects in Product caused by any alteration or modification thereof by Buyer with or without Seller’s consent, or improper handling or storage by Buyer, the breach of any term or condition stated herein, Buyer’s failure to label Product or Buyer’s improper labeling of Product regardless of whether the labeling was done with or without the advice of Seller.
The accepted form of payments are: debit/credit card, PayPal and Cash on delivery. By placing an order in this website you confirm that you are 18+ years old and the owner of the credit card or PayPal account (subject to terms and conditions of PayPal). Cash on delivery (COD) is offered within specific territories..Nolla Cosmetics may charge a fee for orders placed using Cash on Delivery method. However, for some time and for a limited promotional period we might not charge fees on orders placed using Cash on Delivery. Orders placed using Cash on Delivery will be billed AED but may only be paid in the local currency of the destination country at the exchange rate ("Applicable Exchange Rate").
GOVERNING LAW AND ARBITRATION
This document shall be interpreted and governed by the law of the United Arab Emirates, excluding its conflicts of laws rules. The parties specifically exclude the application of the United Nations Convention on the Sale of Goods.
Buyer is responsible for any tax or governmental charge imposed upon the sale or transfer of any product. Any such tax or governmental charge will be added to the total invoice amount. Applicable freight costs will be added to the invoice.