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How do I choose the right lash for my eyes shape?

We have designed collections of fabulous eyelashes to fit every eye shape. To find the best match for your eye shape please visit Find My Pair page.

I like one of your eyelash collection but it is not matching with my eyeshape! Should I buy it?

It all depends on your experience wearing makeup. If you are an expert wearing makeup or planning on getting help from your makeup artist, any of our eyelashes would work.

What are 3D lashes?

3D lashes are hand crafted from several layers of hair; just like natural lashes, they are tapered at full length which creates a voluminous and unique dimension of thicker, fluffy and fuller lashes without experiencing a heavy feeling on your eyelids.

How many times can I wear my Nolla lashes?

Our lashes are designed to last for multiple use up to 15 or more times if you properly care for it. Storing the lashes in its original container will extend its life. It is also important to keep them clean and away from harsh environmental conditions such as dust and dirt. Please visit Apply and Care page for detailed instructions

Which eyelash glue works best for my Nolla Lashes?

Can I curl my Nolla lashes?

Yes. You may curl all types of Nolla lashes just like you would curl your own lashes.

How do I trim my Nolla Lashes to fit my Eye lid size?

Please visit Apply and Care page for detailed instructions

How do I apply and remove my Nolla false eyelashes?

Please visit Apply and Care page for detailed instructions

My false lashes are not sticking correctly on my eyelids, what am I doing wrong?

For the best results we recommend Nolla lash glue. It is formulated to give the best bond with all types of false lashes - make sure to apply a thin but enough glue evenly along the lash band with a little extra on the edges. Wait for a few seconds until the glue becomes slightly tacky and apply it on your eyelids. If you are trying to apply a previously used lashes, make sure it is completely clean from old lash glue residue before applying the glue. Please visit Apply and Care page for detailed instructions

Is Nolla Lashes a cruelty free brand?

Yes! We pride ourselves in promoting a brand that is cruelty-free.

I’m unable to place an order online, what should I do?

If you are unable to place an order from our website because you don't know how, or you are unable to place an order because of an error on the website, try deleting your cookies and update your internet browser. If you're still unable to place you order, please Contact Us.

Do you offer wholesale accounts? How do I place an order for big quantity?

If you are interested to become a distributor or purchase a large quantity of our products, please Click here.

How long should I wait for my package to arrive?

We will do our best to ship your order as fast as possible, however the delivery period varies based on selected shipping method at checkout. Orders received after 12:00PM will be shipped the next business day. (ie: Orders received Friday after 12:00PM will be shipped out on Monday.)

I placed an order online, how do I track my order?

After your order is processed and shipped, you will receive an e-mail with a link to track your package. If you registered an account with us, you can view your order history and track your orders from your account page.

I reside outside the United States, are customs and taxes included in shipping cost?

No, customers outside United States are responsible for customs and taxes (if applicable).

I haven't received my package, what should I do?

Make sure no one in your household, neighbors or building security have received your package. If you still cannot locate your package, please contact us.

What is your exchange, return and refund policy?

For hygienic reasons and customer’s safety we do not accept returns or exchanges unless you received a defective product(s). Please contact us and provide photos and description of the defected product, and we will do our best to do the necessary correction, otherwise all sales are final. For more information visit our Return and Exchange page. If applicable, refunds will be done only through the original method of payment.

I placed an order but want to modify my purchase (add item, remove item, increase or decrease quantity) what should I do?

You can't change your order once it is shipped. If your item has not yet shipped you can edit or cancel your order from your account page. Contact us.

What should I do if I received incorrect items?

Compare the lashes you received in the mail with your order confirmation email. If the items on your order confirmation email are different than what you received in the mail, please take a picture of the items you received along with your order number using this form. We will provide instructions on how to send the product back to us.